1. Shipping and Payment:
– All orders placed on our website will be invoiced and shipped only after full payment has been received and settled.
– For shipments within India, we utilize the services of Delivery, a trusted shipping service provider that covers all major cities in India.
2. International Shipping:
– For international shipments (outside of India), we partner with DHL, a renowned global logistics company.
– Once your order is dispatched, you will receive an SMS notification. To ensure smooth delivery, it is your responsibility to follow up with the relevant DHL counterpart in your country to facilitate customs clearance.
– Please note that the products will be sent with full declaration and appropriate freight charges. Any customs duties or taxes payable in your country are the sole responsibility of the client.
– We cannot guarantee successful customs clearance. If the client fails to clear customs, we will not be liable for any demurrages, warehousing charges, or damages incurred.
3. Returns and Refunds:
– Due to the personal nature of our products and to maintain hygiene standards, we do not accept returns or offer refunds, except in cases where we are unable to ship the product within 30 days of payment confirmation.
— By placing an order through our portal, you acknowledge and accept that no returns or refunds will be accepted under any other circumstances.
4. Loss of Shipment:
– In the event of a reported loss of shipment, please contact our customer support team at [email protected].
– If DHL provides a Proof of Delivery (POD), we will not be liable for any damages or losses incurred.
5. Updates to this Policy:
– We may update this Shipping, Return, and Delivery Partner Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page with a revised effective date. We recommend reviewing this policy periodically to stay informed.
If you have any questions or concerns about our Shipping, Return, and Delivery Partner Policy, please contact us at [email protected]